Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how an individual can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to declare as quickly as possible online through the Services Australia site.

To qualify for JSP an individual need to:

- be of qualifying age for JSP
- fulfill Australian home requirements for JSP
- be jobless, and
- trying to find work and ready to take part in activities that increase their chances of finding a task, or
- unable to work, study or look for work due to medical condition, illness or injury, or
- utilized or studying complete time and are unable to carry out these due to a medical condition, health problem or injury and work or study to return to

If the customer has actually shown they are not able to work due to a temporary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours each week, and
- their earnings falls listed below the JSP earnings test cut-off

For example, a self-employed DSP client is still working 30 hours per week, however their earnings has decreased. See Rates and Thresholds.

In all cases, check if the consumer is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being qualified they should provide their savings account balances, evidence of income and work separation details.

Customers can begin an early claim online. They will be able to finish Your personal details, Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less questions to address in the online claim.

Customers can not complete Review and Confirm, Next steps or submit the claim online up until within 14 days of being eligible for JSP. They will get a suggestion alert 2 week before the eligibility date.

A detained individual may lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the consumer is qualified however not when they claim.

Customers transferring from a current earnings support payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers must create a myGov account and connect their Centrelink online account to it.

Once the consumer has connected their Centrelink online account to myGov, to begin an online claim for JSP they must:

- sign in to myGov and gain access to their connected Centrelink online account
- ensure their personal information are proper. From the menu, choose the My information > Personal and contact details > My profile to make updates
- from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a reduced concern set as part of their online claim if they are:

- presently in receipt of an income assistance payment, or
- have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task is provided to the consumer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their existing payment.

The job will allow the customer to undertake a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers considered not able or inappropriate to finish an online claim or candidates. ACC must also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC implies:

- the consumer can start a claim online and a Service Officer can take it over, or
- a Service Officer can help a consumer begin a claim which can then be finished by the consumer in their Centrelink online account

Remote consumers

If the client resides in a remote area and normally uses an agent, Remote Service Centre, or phone to do service and is not able or inappropriate to complete an online claim, the client needs to be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for recognized remote customers.

The client should have:

- the remote indication showing on the Customer Overview, or
- a property address in a remote location

To inspect the address is in a remote place:

- browse the town name in Office Locator
- view the Towns Result List
- view the Remoteness column

Customers with candidate plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of a person, encourage the candidate to assist the individual claim JSP using the person's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be reasonable for somalibidders.com a consumer to complete all Required jobs prior to submitting their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the customer has actually moved address within the previous 26 weeks, Services Australia must determine if they have actually reduced their work prospects by moving to a new location.

If this is the case, the Service Officer should examine a possible MALEP work related exclusion period.

Unemployed due to a voluntary act or misconduct

If the customer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have happened.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to determine a non-compliance event has taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task applicants are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a recommendation to a Labor force Australia or referall.us other specialist provider, will have a preliminary consultation booked during the Participation Interview. Attending this first service provider visit is referred to as the job hunter's RapidConnect requirement.

For the most part, conference RapidConnect requirements will figure out the start date of the job seeker's earnings assistance payment. Note: this is subject to task hunters fulfilling any waiting periods and certification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task seekers to the Workforce Australia online work service. This omits task applicants living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and adremcareers.com over who have actually been receiving an earnings assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will instantly compute this and apply the suitable rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may present to clients throughout their online claim. Employer information, name and ABN, will exist to the consumer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the employer within the claim. If a client confirms the employer, once on payment, STP pre-filled income will be presented to the customer when they report. If the customer does not confirm the employer, when on payment, the STP employer may provide to the consumer once again when they report.