Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how an individual can declare JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

need to claim as soon as possible online through the Services Australia site.

To get approved for JSP a person should:

- be of qualifying age for JSP
- satisfy Australian residence requirements for JSP
- be jobless, and
- looking for work and ready to take part in activities that increase their possibilities of discovering a job, or
- not able to work, study or employment try to find work due to medical condition, illness or injury, employment or
- used or studying full time and are not able to carry out these due to a medical condition, health problem or injury and work or study to go back to

If the customer has suggested they are unable to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP client whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

- they are still working 30 or employment more hours per week, and
- their earnings falls below the JSP income test cut-off

For example, a self-employed DSP client is still working 30 hours each week, but their income has decreased. See Rates and Thresholds.

In all cases, examine if the client is eligible to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become certified they must provide their bank account balances, proof of income and work separation information.

Customers can begin an early claim online. They will be able to finish Your personal details, Your circumstances and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to address in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online until within 2 week of being qualified for JSP. They will get a suggestion alert 14 days before the eligibility date.

An apprehended individual might lodge a claim approximately 3 weeks before release from prison. These claims are not thought about early claims as the consumer is certified however not payable when they claim.

Customers transferring from a present income assistance payment can lodge an early claim approximately 28 days before the date of certification.

Online claims

Customers need to develop a myGov account and link their Centrelink online account to it.

Once the client has linked their Centrelink online account to myGov, to start an online claim for JSP they should:

- sign in to myGov and gain access to their linked Centrelink online account
- guarantee their individual information are proper. From the menu, pick the My details > Personal and contact information > My profile to make updates
- from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a reduced concern set as part of their online claim if they are:

- presently in receipt of an earnings support payment, or
- have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task is provided to the consumer on their Centrelink online account homepage up to 28 days prior to losing credentials for their existing payment.

The task will allow the client to carry out a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients considered not able or inappropriate to complete an online claim or nominees. ACC ought to likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC suggests:

- the consumer can begin a claim online and a Service Officer can take it over, or
- a Service Officer can assist a consumer start a claim which can then be finished by the customer in their Centrelink online account

Remote customers

If the consumer resides in a remote area and generally utilizes a representative, Remote Service Centre, or phone to do organization and is not able or unsuitable to finish an online claim, the consumer ought to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for recognized remote consumers.

The customer needs to have:

- the remote indicator revealing on the Customer Overview, or
- a domestic address in a remote place

To examine the address is in a remote area:

- search the town name in Office Locator
- see the Towns Result List
- view the Remoteness column

Customers with candidate plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decline the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a nominee is declaring on behalf of an individual, encourage the candidate to help the person claim JSP using the individual's Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be affordable for a consumer to finish all Required tasks prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.

If the client has actually moved address within the previous 26 weeks, Services Australia must determine if they have actually lowered their work prospects by transferring to a brand-new area.

If this is the case, the Service Officer need to examine a possible MALEP employment associated exclusion period.

Unemployed due to a voluntary act or misconduct

If the client has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have taken place.

Do not generate compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to determine a non-compliance occasion has taken place.

See Unemployment due to a voluntary act or employment misconduct.

RapidConnect

Most task hunters go through RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are eligible for a referral to a Labor force Australia or employment other professional company, will have an initial appointment reserved throughout the Participation Interview. Attending this very first company consultation is known as the job hunter's RapidConnect requirement.

In a lot of cases, meeting RapidConnect requirements will identify the start date of the task seeker's income support payment. Note: this is subject to job hunters meeting any waiting durations and credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task candidates to the Workforce Australia online work service. This leaves out job applicants living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an earnings assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will instantly compute this and apply the appropriate rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to consumers during their online claim. Employer information, name and ABN, will be presented to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to confirm the company within the claim. If a consumer confirms the employer, once on payment, STP pre-filled income will exist to the customer when they report. If the consumer does not verify the employer, once on payment, the STP company may provide to the customer once again when they report.